Customer Portal – Getting Started Guide

Our customer support portal provides a convenient way to obtain information from anywhere – 24×7

WE ARE HERE TO HELP

Customer Portal

You may access the QWERTY customer portal to request service, track and update service requests, upload attachments, review agreements, track projects, review recommendations, pay invoices, and generate reports – 24 x 7. You may also add and manage your company users and assign them permissions to access the required information.

Below are the features that are available in the customer portal.

Tickets

Create new tickets and add attachments.

View current and closed tickets.

Check and/or change status, update and print tickets

Projects: View status, details, phases of current and past projects.

Invoices

Open, save, print, and view current invoices.

View, save and print past invoices and credit memos.

Generate Statement and Aging Reports.

Recommendations

View status and details of current and past recommendations.

Accept or reject recommendations.

Users

View, add and remove users registered under your company.

Provide contact information of your staff.

Allow your staff to request support from us directly.

Reports

View executive management and service request trends reports.

Agreements

View current agreements.

IT Services and Support

Cloud Computing

Internet Marketing