You may access the QWERTY customer portal to request service, track and update service requests, upload attachments, review agreements, track projects, review recommendations, pay invoices, and generate reports – 24 x 7. You may also add and manage your company users and assign them permissions to access the required information.
Below are the features that are available in the customer portal.
Tickets
Create new tickets and add attachments.
View current and closed tickets.
Check and/or change status, update and print tickets
Projects: View status, details, phases of current and past projects.
Invoices
Open, save, print, and view current invoices.
View, save and print past invoices and credit memos.
Generate Statement and Aging Reports.
Recommendations
View status and details of current and past recommendations.
Accept or reject recommendations.
Users
View, add and remove users registered under your company.
Provide contact information of your staff.
Allow your staff to request support from us directly.
Reports
View executive management and service request trends reports.
Providing professional IT services to businesses, including managed IT, cloud computing, unified communications, IT consulting, backup & disaster recovery, and internet marketing services - to help our customers operate without walls.
Providing professional IT services to businesses, including managed IT, cloud computing, unified communications, IT consulting, backup & disaster recovery, and internet marketing services - to help our customers operate without walls.
