| Preventive & Proactive Services |
Q-Care Server |
Q-Care Server Plus |
Q-Care Server BE |
| 24x7 Monitoring |
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| Backup Monitoring |
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| "White-Listed" Microsoft Security Patch Management |
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| Categorization of Alerts |
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| Anti-Virus Update & Signature Monitoring |
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| Asset Tracking |
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| Temp File Deletion |
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| Drive: S.M.A.R.T. Monitoring |
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| Drive: Defragmentation |
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| Drive: Check Disk |
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| System Analysis |
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| Reactive Helpdesk Services |
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| QCI Advanced System Restore |
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Remote Support: Microsoft Windows Server support (i.e. file, print, SQL, exchange server) |
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Remote Support: Windows Server administrative tasks (excludes Terminal Server) |
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| Remote Support: Microsoft Terminal Server |
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| Remote Support: Best Effort of 3rd party applications |
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System Changes (Excludes projects/enhancements) |
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| * All packages exclude new software installations, smart phones support, and on-site service. |